Accepted Methods of Payment
We accept Paypal, Visa, Discover and Mastercard.
Every effort will be made to ship as soon as possible. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time. Also there are times when products will have to be back ordered which will require extra shipping time. Contact us ahead of making an order to find out if the products you are interested in are in stock or if they have to be back ordered. We work very hard to stock our products. In the event of a back order, we fill our orders on a first come basis. The demand of our products determines our back order situation. Some back orders can take up to a month or longer. We encourage our customer to place their order and get in line so they can receive their products as they become available.
Shipping outside the USA
Regular shipping charges do not apply to shipments outside the USA. Please contact us for shipping charges. All shipments outside the USA must be paid for by credit card-No Exceptions. Deviation from this policy will delay your shipment.
Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers. We also use the United States Postal Service on some of our items.
Additional Shipping Charges
Some product require additional shipping charges due to the weight or package size. Failure to add in these additional charges will delay shipment of your order until payment is received. Items that require additional charges are pointed out on the website.
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
If a product appears to have a manufacture’s defect, email us for further instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy
Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to firstname.lastname@example.org (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.
If you received a different product than initially purchased, the item must be returned with the following:
· All original contents (product, manuals, instructions, etc.).
· Original packaging.
· Original invoice or receipt.
Once a return is authorized by our return department you should
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error
You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
In the event that a customer decides to cancell an order, they must cancel the order prior to shipping of the product. Should the order get shipped before the cancellation, there will be an addtional 15% restocking charge along with any shipping and handling charges. Refer to the Return Merchandise Policy for further instructions.
Telephone - E-mail Orders
We try to be of service to all customers in the way that they feel comfortable with doing business. Our Company has experienced customers that feel more comfortable dealing directly with a real person over the telephone. If you fall into this category, you can place a call at 309-465-7659, or e-mail us at email@example.com and we will discuss what your intensions are. This method has worked out real well for a lot of our customers.
Out of Stock
Any out of stock products will be back ordered and shipped when product becomes available unless you specify that you want all items delivered at the same time.
Knife laws vary. Please check with your local law enforcement agency for the laws in your area.
Prices subject to change without notice.
DC Sales Enterprises, Inc. reserves the right to refuse to sell any item that has been improperly described or priced due to a printing error.